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Shipping Policy

Shipping Policy - the basics

Effective Date: May 13, 2025

Thank you for shopping with Moku Glasses. Please review our shipping terms before placing your order.

1. Order Processing

  • Processing Time:
    All orders are typically processed within 1–2 business days of receipt.

  • Order Confirmation:
    You will receive an email confirmation once your order is received and another when it ships, including your tracking number.

2. Shipping Methods & Carriers

We partner with leading carriers to deliver your Moku Glasses safely and promptly:

  • Domestic (Japan):
    – Carrier: Japan Post / Yamato Transport

  • International:
    – Carriers: DHL, UPS, FedEx (chosen based on destination)
    – Estimated transit: 7–14 business days

  •   orders will arrive within 2-3 week of shipment.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your address, package weight, and chosen carrier.

  • Free standard shipping may apply to orders over a specified threshold—details shown at checkout when eligible.

4. Customs, Duties & Taxes

  • International Orders:
    Customers are responsible for any customs duties, import taxes, or fees imposed by their country.

  • Domestic Orders:
    No additional fees beyond the shipping rate charged at checkout.

5. Tracking Your Order

  • Once your order ships, you’ll receive a tracking number via email.

  • You can track your package on the carrier’s website to see real-time delivery updates.

6. Lost or Damaged Shipments

  • Damage Claims: If your package arrives damaged, please notify us within 7 days of delivery at help@mokuglasses.com with:

    1. Your order number

    2. Photos of the damaged packaging and item

  • Lost Packages: If tracking shows your package as delivered but you have not received it, contact us within 14 days of the “delivered” date. We’ll work with the carrier to locate your shipment or arrange a replacement.

7. Contact Us

For any questions about your shipment or this policy, email help@mokuglasses.com. Please include your order number for the fastest response.

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