Refund Policy

Refund Policy - the basics
 

Effective Date: May 13, 2025

Thank you for choosing Moku Glasses. Please read this policy carefully before making any purchase.

1. All Sales Are Final

   • We do not offer refunds, returns, or exchanges on any products or accessories, for any reason, except where required by applicable law.

   • By placing an order, you acknowledge and agree that your purchase is non-refundable.

2. Defective or Damaged Items

   • If you receive an item that is defective or damaged upon arrival, please contact us within 7 days of delivery at help@mokuglasses.com with:

     1. Your order number

     2. Photographs clearly showing the defect or damage

   • At our sole discretion, we will replace the defective or damaged item with the same model or an equivalent product. We do not issue monetary refunds.

3. How to Contact Us

   • For all questions regarding warranties or defects, email us at help@mokuglasses.com.

   • Please include your order number and a clear description of the issue.

4. Changes to This Policy

   • We may update this Refund Policy at any time. The “Effective Date” at the top will reflect the date of the most recent revision.

   • Continued use of our Site and services constitutes acceptance of any changes.